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FAQ (frequently asked questions)

    • Q. What can my foundmi tracker do?
    • A. Your foundmi Tracker has 4 main features:
    •     Find your phone: Double click the button on your foundmi to cause your phone to ring, even on silent.
    •     Find foundmi Tracker: Tap the ‘find’ button in the foundmi app to find your foundmi tracker.
    •     Selfie Mode: In selfie mode you can double click the button on your foundmi to snap a photo using the in app viewfinder.
    •     Map: If you leave your foundmi behind you can go to the foundmi app and check the Map to see its last known location.  

    • Q. What if my foundmi runs out of battery?
    • A. Unlike other trackers on the market foundmi has a replaceable battery. It uses a CR2032 (coin cell battery), which lasts up to 6 months.

    • Q. What can my foundmi wallet do?
    • A. Your foundmi wallet has 6 main features:
    •    Tracking: If you’re within 100 ft. and misplace your wallet, use your foundmi app to give it a ring.
    •    Drop Detection: If you drop your wallet by accident, the foundmi app will notify you.
    •    Disconnection Notification: If you leave the 100 ft. tracking range, your wallet will notify you through the foundmi app.
    •    Card Detection: When you first receive your wallet you are prompted to set up the card slots, which will let you name the card, select its type, and set the out of slot time. Card Detection helps you never leave a card behind, but just in case if you forget, the foundmi app will let you know when a given card       has been out of the slot for too long.
    •    Geofencing: When you remove a card from a slot and leave that location with it removed, foundmi will notify you.
    •    Map: If you leave your wallet behind and didn’t notice the Disconnection notification, just go to the foundmi app and check the Map your wallet’s last known location.
    • Q. Is my foundmi wallet rechargeable?
    • A. Yes! Use the included magnetic charger and your wallet will be ready to go for up to 3-5 days. You should initially charge your foundmi wallet for 8 hours.

    • Q. Will foundmi products work with my phone/tablet?
    • A. Please click here for all compatible iOS and Android devices.

    • Q. What is the warranty policy?
    • A. Please find more details about warranty here

    • Q. Do I need internet access to use my foundmi?
    • A. Yes, a cellular or WiFi connections is required for all functions except the Bluetooth ”Find foundmi Tracker” and “Find your phone” functions.

    • Q. I've got a question that wasn't answered here!
    • A. Don't worry! We're always happy to help out! You can check out our About page or User guide for more info, and if you can't find the answer (or just want to say hi) contact us here.

Device & Application Support

    • Q. Can I connect my foundmi to multiple devices
    • A. No the foundmi can only be paired with one Bluetooth enabled device/application at a time.

    • Q. Is my foundmi secure from others ?
    • A. Bluetooth can handle up to 10 devices.

    • Q. Is my foundmi secure from others ?
    • A. Yes, they can only be paired with one Bluetooth enabled device/application at a time

    • Q. How far can I track my foundmi?
    • A. foundmi has a range of 100 feet but can be shortened due to interference in your environment.

    • Q. How do I use the remote selfie function
    • A. In the foundmi app tap Selfie in the menu. Once the viewfinder opens you can double-click the  button on your foundmi to capture a photo. Click here for help.

    • Q. What do I do if I forgot my password?
    • A. Click “Forgot Password" on the account info screen in the foundmi app and follow the instructions, if you need more help click here.

    • Q. “Help, my foundmi isn’t working!”
    • A. Don’t worry, we’ve got a few things to check that might be the reason.
      1. 1. Make sure you’re using a compatible device! Go here to see a full list.
      2. 2. Is your battery working? Your foundmi has a 6-8 month battery life, so you may need change your battery. You can find how to do that here.
      3. 3. Is your battery installed correctly? To check, see our user guide.
      4. 4. Still having trouble? Contact us and we’ll get you tracking in no time.